Supervisors set the tone for the team. Getting it right involves self-awareness, discipline, and training. But who has time to focus on personal growth when faced with the day-to-day challenges that come with the local government profession? Enter the newly reimagined Effective Supervisory Practices Training Series. Based on the new 6th edition of ICMA’s bestselling Effective Supervisory Practices book, (print and digital) this six-part...

The American Public Human Services Association (APHSA) National Human Services Summit offers unparalleled access to learning, peer networking, and connecting with a wide array of committed partners and organizations all working toward: Moving Human Services Upstream Advancing Social and Economic Mobility Strengthening the Human Services Sector ​APHSA strives to create an experience for Summit attendees that fosters knowledge-building on...

The IT Leadership Forum brings together current and emerging technology leaders with the industry partners that support them. This invitation-only event provides a space for leaders to collaborate while addressing the most important policy, management and leadership issues surrounding the future of digital government. Contact us if you’d like to join the conversation! This is an invitation-only event, open to Public Sector only. For more...

Cybersecurity continues to be one of the fastest-moving policy topics for contractors in the public sector market. To stay up to date on the latest contractor requirements, join the NDIA Cybersecurity Division for our bi-annual meeting slated for June 10, 2024, to get updates from our Committees on Legal and Policy issues, Software Assurance, Cybersecurity Standards, and Supply Chain Risk Management. Join colleagues and counterparts as we hear...

Customer experience (CX) programs are important, but if they’re not rooted in and aligned with your agency’s mission, they are unfortunately of limited use. Without clear alignment with agency objectives, your CX efforts will not have organizational support and will likely be short-lived. For your CX programs to succeed, you need to understand how to build them to support your agency’s mission. Join us online Monday, June 10...

Have you considered becoming a GitLab Certified Professional? GitLab is coming to Reston, VA on Monday, June 10, for a hands-on training covering all of the essential security capabilities of GitLab and tailored to the Federal Systems Integrator community. This course will offer live instruction on critical security techniques, including Static Application Security Testing, secret detection, Dynamic Application Security Testing, dependency sc...

This demo explores how ServiceNow's Customer Service Management (CSM) solution takes your customer service to the next level while controlling operating costs. We will see how you can resolve issues quickly and delight customers with AI-powered self-service as well as set your agents up for success with real-time information to boost their productivity. Built on the Now Platform, the single system of action for the enterprise, CSM leverages pl...

Join us to see how you can take charge of your IT infrastructure and digital services with ServiceNow ITOM Visibility. This session dives into how ITOM Visibility not only automatically discovers all of your IT resources, but also maps them to create a single, unified view of your entire IT landscape along with an up-to-date, and consistent record in your ServiceNow CMDB. This powerful combination helps you reduce costs and complexity, while a...

State reports and panel discussions at the event address topics of interest across the spectrum of IT strategy and operations. Current challenges, management strategies, best practices, and state initiatives will be included.